Comments for Julian's Weblogs

Comment on Update on AirAsia complaint by mary

mary — Sat, 12 Dec 2009 00:40:12 +0000

Below were the emails I send to Airasia. Any advice? Anyone can help?

Dear Sir/Mdm,

I had call many many times, emailed twice. I have 2 replied emailed. One said “ the department will contact me”, the other said “ pls contact call centre”. I was asked to email malaysia-support@airasia.com but no reply after 2 ½ week. I have done everything I can but no one will help me. Please, do something for me or I will seek lawyer’s advice.

Thanks

—–Original Message—–
From: Mary [mailto:maryyap@orcon.net.nz]
Sent: Saturday, 28 November 2009 1:21 p.m.
To: ‘malaysia-support@airasia.com’
Subject: waiting for refund after 3 mths +

Dear Sir/Mdm,

I am desperate! I need someone to help me!

I live in New Zealand.

I made a booking from Tianjin to KL, for 19 Mar 2010 on 21 Aug 2009 12.27. The error report appeared as “The fare and/or flights that you selected are no longer available..although they were when the system displayed them to you initially. Someone else has just purchased the seat(s) that you were considering.

Your credit card has not been charged. We suggest that you return to the search page to look for new flights and/or fares.

I made a new booking from Tianjin to KL, for 20 Mar 2010 on 21 Aug 2009 12.36 again. Few minutes after the failed attempt. The error report appeared as “ A possible duplicate booking has been detected, This may occurred …..Please call reservation center for assistance. Case Number: AK012940525007

When I checked my credit card a/c, I was shocked and angry, my credit card has been charged twice. I had 2 bookings from Tianjin to KL, ONS3AQ and OW8WDQ confirmed.

On the same day, I called the centre, after 3 calls, I talked to Zak(near 12.50), he said the error dued to website error. I will get my refund back in 30 days & cancelled the ONS3AQ for me. I was not happy, the website error & I have to wait 30 days??? But nothing I can do, I live in NZ.

I called again, 2 days later on 23/8/09 at 09.35, the staff told me not to worry. ONS3AQ has been confirmed cancelled, wait for refund. I feel better.

On 21/9, one month later, no refund. I called twice, finaly at 13.24 talked to Kevin, then put me to Mathew, give me a case no.1814286. Mathew said the previous staff put my payment on hold, he will do it right away & promised me, refund in 30 days. I was more unhappy. But nothing I can do but just keep waiting.

On 24/10, 2 months later, no refund. I have called 5 times. I called again on 26/10. The staffs who answered keep promising me refund in progress. But still no refund…

On 27/11, 3 months later, no refund. I called around 09.30, the line was not the best. I couldn’t hear the female staff name properly. She told me I won’t get my refund dued to my double booking error but she can put the $ in credit shelf. More shockly, she told me, the credit shelf expired in 25/2/10. She is sure of what she said.

Dear Sir/Mdm,

I have lost! I do not know what to say from NZ anymore. Is there anyone from Airasia who will help me to put this matter right???

I emailed twice. The first replied dated 6/11/09 as below

“Dear Ms Mary,

Greetings from AirAsia.

Please rest assured that we have received your specific complain and your request have been forwarded to the respective department. The department will contact you directly.

Thanks and Regards,

Zalifah
Customer Care
AirAsia”

I was so happy, thinking someone will help me finaly. But after sometimes, I emailed again and got replied on 26/11/09 as below

” Dear Mary Tee

Greetings from AirAsia.

Regards to your inquiry, we appreciate if you can contact our
call center for further inquiry at 603-21719333/603-2171 9222 open daily from 8am to 9pm (Malaysia time +8 GMT).

We apologies for the inconveniences caused.

Thank you.”

Please, can someone help me?? Merry X’mas!

mary

Comment on Back to work by David Leong

David Leong — Mon, 05 Oct 2009 04:35:21 +0000

Julia
Sorry Richard Wee email is richard.wee@delfimarketing.com
Dulfi Singapore Pte Ltd
7 Gul Circle #02-01 Keppel Districentre Singapore 629563
Office +65 64904300

Comment on Back to work by David Leong

David Leong — Mon, 05 Oct 2009 04:30:21 +0000

Dear Julian
Many thanks for speaking so highly of our Euky Bear Eucalyptus oil. We are the manufacturer of the Euky Bear brand for export and the Bosisto’s parrot brand for sales ONLY in Australia & NZ.
We also have the Euky Bearub ointment which is very effective for children colds.
Our export brand “Euky Bear” is now sold in Malaysia and Singapore. Please contact :Mr Richard Wee of Delfi Singapore for the nearest stores for our Euky Bear products.

Once again many thanks for your support and good faith in our product.

David (Chairman)

Comment on Update on AirAsia complaint by sandrar

sandrar — Thu, 10 Sep 2009 13:20:24 +0000

Hi! I was surfing and found your blog post… nice! I love your blog. Cheers! Sandra. R.

Comment on Beware of AirAsia.com by Wasabi

Wasabi — Fri, 31 Jul 2009 10:45:03 +0000

I also really agree with everything that has been written and most of Air Asia’s ex-customer. Air Asia are the most unprofessional and poorest customer service airline that I have known. Stay away, they are a rip off.

Here is the story that i have wrote to Air Asia and i would love to share it to everybody in oder for the other people to aware about this company.

“………..This is the first time that we try to use Airasia and we are trying to book the trip from BKK to Phuket ,the Booking Number is FLJ1AW. The story started from we booked the ticket online and after that we tried to print the itinerary. We found out that the time was wrong so we decided to call to the call center to ask for their help or suggestion but the only ans. that we received was they could not help it and they also could not give any suggestion for the other solution. And when we ask for the phone no. of the person who can make the decition they just said there is no such a thing the call center is only the phone no. They don’t even show any respect to the customer at all.
In order to do the business we do understand that everything are according to the rule and regulation but they should have some exception sometimes depends on their purpose. When people just accidently put some information wrong he/she should be able to fix it or change it ( They just try to fix it like not later than 10 mins after the transaction. If people who try to cheat the company or scam the company he/she may wait until the other day or anytime that they want to change this or they may change it to the other day. I just want to let the person who are incharge with taking care of the customer and who are taking care of the service please take a look at your reservation process including rule and regulation is that really appropriate and is that the company really try to fulfill the customers’ satisfaction. This is the only my concern and the company should ask themself……”

Comment on Update on AirAsia complaint by Madaifu

Madaifu — Sat, 18 Apr 2009 14:12:18 +0000

Especially the ones at Bangkok check-in counters!

Comment on Update on AirAsia complaint by Madaifu

Madaifu — Sat, 18 Apr 2009 14:10:59 +0000

Some Airasia.com attendants are so incompetent and ignorant. Rude and arrogant for nothing fellows. Did they ever go to school? They are so uninformed about other countries visas, not sure they can even read or write.

Comment on Update on AirAsia complaint by CKL

CKL — Fri, 17 Apr 2009 05:09:07 +0000

I am having a very bad and frustrating experience with Air Asia as I am typing now. On 30 March,I booked flight for 3 from KL-Langkawi departing 2 May, returning on 5 May, thinking that the earlier I book the cheaper fare I will get. Isn’t that their marketing gimmick? Well, one week later, out of curiousity, I checked the same itinery. RM60 cheaper. I noticed they have a promotional fare starting from 5 May. Fair enough though I did lodged a complaint. They clarified that it was a rare occurrence, only when people who previously booked had cancelled and the seats were returned to the system, blah blah. Fine.
Today, which is more than 2 weeks later, I checked again, the fare had dropped by RM100!! And if I had booked a slightly later departure flight, I would have saved a total of RM200(At the time of my booking all were the same price so I thought I might as well arrived in Langkawi earlier) Now, I am fuming. I tried to lodge another complaint through their email feedback but the server seems not to work. Knowing how “FANTASTIC” Air Asia customer service is and how much they don’t give a hoot about their customer, I guess I would just give up doing that and probably post my lousy experience as much as I can on as many blogs as I can to warn people about booking early. It doesn’t get you the best price. Sometimes it just makes you feel like a fool being slaughtered.
RM200!! I could get really good several meals for that amount of money. So beware, don’t believe what they say. I have yet to fly but I am already preparing for the worst to come. Some nice way to looking forward to a holiday.

Comment on Update on AirAsia complaint by nicholas

nicholas — Wed, 08 Apr 2009 13:07:37 +0000

check out this forum…

free airasia booking

http://miricommunity.net/viewtopic.php?f=65&t=18920

Comment on Update on AirAsia complaint by Ming

Ming — Mon, 09 Mar 2009 14:30:51 +0000

I really feel sorry for those who experienced difficult time with Air Asia. I too have experienced tremendous stress with Air Asia and it is just not worth it to save a few ringgits for miserable treatments. My flight was delayed for more than 3 hours from Sibu to KL and caused me to miss the last flight to Bali on 28 Feb 09. (My precious leave and vacation). I had to sleep on the bench outside the airport because the inside was so cold and the next available flight was in the morning so to avoid the delay of transport in the morning, I decided to just sleep there while at the same time I already paid for a hotel in Bali for that night. Now 3 hours delay is really ridiculous. I went to the counter to ask the girl if they could do anything or anything at all for me, she said we are piont to point basis and looked away from me, meaning, they take us from one point to one point and the rest is none of their business either delay or the plane crash. Anyway, I forgave them since this was really cheap ticket, cheap service sort of thing.
Anyway, to make the story short, on the way home everything went ok except that on board the flight AK901 from Bali to KL, I was very shocked of a behaviour of a senior flight attendant named Fauzirah. Suddenly she shouted at one of the Beijing girls who was in a group, in English, “What is your problem? What is your problem?” blah blah blah, and threaten her that “you be careful ah!! you be careful I call the security in the airport later!!” in front of every body. She went on and on…I think the whole plane heard it! It so happened that there was a miscommunication of changing seat between the flight attendant and the girl because one spoke in English and the other couldn’t understand the English. After that, she was talking to colleagues in Bahasa Malaysia very rude words like “Bising aja…” “Can you come over here _____, I don’t want to serve them anymore…” She rolled her eyes uncharecteristically.
I was very awed by her because I am from a service line, in hospitality, tourism, and retail business and have travelled all over the world and I know what it means by serving customers. The customers are not always right but she definitely had NO right to shout at any customer especially she herself was the one who shouted, not the customer. I thought may be a senior flight attendants are probably more rude because they are tired of this job. She could bring the customer to another place and talk to her in simple English to get the message across or get a Chinese speaking person to talk to her but she chose to shout and threaten and embarrass the customer in front of the whole cabin. The customer was only a Beijing woman ( a tourist moreover), not a terrorist with guns pointing at her. She totally lost her character and seriously misrepresented the AirAsia’s image, unfortunately. Who do they think they are? They are but salaried servants to an organisation.
I was thinking of a way to report about this, but since I found what all of you wrote here, I added to your complaints. It was just unfortunate that my cell phone was turned off during the flight or I would have recorded the whole thing and post it every where on line for the whole world to watch.
I am a professional and I really think Air Asia staff (not all of them to be fair) are not trained properly, very arrogant and rude especially the females. It is like they carry very cheap attitude like the cheap tickets.

Comment on Update on AirAsia complaint by jeff

jeff — Tue, 17 Feb 2009 02:23:46 +0000

Hello,

I heard about Air Asia X offering RM600 to LON. I suspect that RM600 is just to let you seat in the cabin, I wonder how much they will charge you for a Maggi Cup during the flight, don’t dream about less than GBP 3 unless you could stand without food and water for 12 hrs. So be prepare to be like a fish in the kelong, once you in, I will slaugther you and on the pretext of you pay it cheap so you have to keep your mouth shut. The only free service will be the toilet but that won’t be long…I bet. Don’t forget to bring along your sleeping bag in case the flight arrived past midnight as the taxi fare will cost you more than GBP100. So my advice to you, calculate all the hidden cost and risk before you commit to buy the ticket because your COMPLAINT WON’T BE ENTERTAINED as usual.
All the best to those who have booked the flight.

Comment on Update on AirAsia complaint by muthu

muthu — Tue, 17 Feb 2009 01:48:47 +0000

Hi,
Sad to hear all these complaints. I suspect something not right or fishy or misleading when they advertised flt KUL to a city in Tamilnadu India for flt time of 55 mins. As normal airline pax,this flt time of 55 mins will bring me up to Langkawi, even phuket 1hr and 15mins. The advertisement said ‘We bring you Tri…India in 55 mins’ but the flt time back more than 6 hours… I wonder how?? So to avoid unconvenience and extra cost later due to odd hours arrival at dest, I will stick to my full frill airline as the cost different now was that not much compare to a headache dealing with this LC (Low class) airline.
regards

Comment on Beware of AirAsia.com by Van

Van — Mon, 02 Feb 2009 14:24:34 +0000

Louise,
I love your comments. Tell the whole world how companies now a day do not care for their customer. This will make a lot of people refuse to use their service. You will see the result.

Comment on Beware of AirAsia.com by Louise

Louise — Sat, 31 Jan 2009 10:20:24 +0000

Hello, everyone! I was so angry and have no place to shout my angryness !!!

I have an urgent business meeting thus I would like to change my flight ealier back to KL.

I was trying to change my flight schedule through their oficial website (www.airasia.com.my). Due to the sloe internet connection in town (it’s not a big city), some connection error occurred thus I submit and rerfill the information few times. Anyhow, after certain try, the record LOCKED !!! I call the service centre to ask for solutions BUT there are no ppl picking up the phone, I was holding the line for 20 minutest for each calls. After perhaps 1 hour, finally someone picking up the phone, I ask for solutions, they come back with the ans :”Sorry madam, once the record LOCKED, its LOCKED, you’re NOT able to change anything online ANYMORE, you have to change at the airport counter/sales office/via phone, BUT we’ll charge the prices HIGHER!!!

OMG, I was like…shocked and nothing to say coz I explained to him that today is SATURDAY, the nearest sales office are closed and the airport are REALLY far far away. Can he just help me unlocked so I can settle all this at home (at very efficient, reasonable and convenience way). He replied that :” sorry madam, We’re unable to UNLOCKED it, either you pay higher price to change the schedule or stick with the purchased date.”

I am so angry so I send lots of complaint letter to air asia online, HOWEVER, there’re NO response at all. Obviously, they didn’t treat the passangers well. Air Asia with Good Service, NO WAY !!!

Comment on Update on AirAsia complaint by Louise

Louise — Sat, 31 Jan 2009 09:46:04 +0000

Hello, everyone! I was so angry and have no place to shout my angryness !!!

I was trying to change my flight schedule through their oficial website (www.airasia.com.my). Due to the sloe internet connection in town (it’s not a big city), some connection error occurred thus I submit and rerfill the information few times. Anyhow, after certain try, the record LOCKED !!! I call the service centre to ask for solutions BUT there are no ppl picking up the phone, I was holding the line for 20 minutest for each calls. After perhaps 1 hour, finally someone picking up the phone, I ask for solutions , they come back with the ans :”Sorry madam, once the record LOCKED, its LOCKED, you’re NOT able to change anything online ANYMORE, you have to change at the airport counter/sales office/via phone, BUT we’ll charge the prices HIGHER!!!

I am so angry so I send lots of complaint letter to air asia online, HOWEVER, there’re NO response at all. Obviously, they didn’t treat the passangers well. Air Asia with Good Service, NO WAY !!!!!!!!!!!!!!!!!!!

REgards,
Louise