Remember my post last month about Air Asia’s online booking error which I encountered? Actually ah, there’s NO UPDATE from them until now since the last communication.
If you see their email, it says they will respond within 10 WORKING DAYS of receipt of my complaint. HARLOOOOOWWW??? Now is what month?? Isn’t 10 working days should mean that I get a response on 17th or at least 18th December? Now what date you tell me? 11th January 2007!
Then Mich was kind enough to scan and send me this article from The Star published on 9th January. I tried looking for this article via Tmnet Ebrowse online paper, but couldn’t find it. Anyway, if you can read the article, the lady face almost the same problem as me. She brought Air Asia to Consumer Claims Tribunal and only managed to secured the refund of airport tax.
In my case, my demands are easily met, I don’t want a refund. I merely want them to change my flight back to the 9.50am flight instead of the 2pm flight that their system gave me. No need any refunds! If I don’t get a respond from them by within a few more days, I will take it up to the Consumer Claims Tribunal as well, but I would only asked for the flight to be changed back to what I wanted at no cost.
For this matter, I also like to thank Sasha who actually helped me to get in touch with one of the Air Asia staff, but despite this, also did not receive any response from them on this matter.